Yes, your travel credit is good for the same airline as your original flight. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. No date changes are permitted outside of your tickets validity period. We are a Member of ABTA, membership number W325X. Were all working overtime to try and help as much as we can. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. Bad. However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. You must not make any booking unless you understand and agree with these Booking Conditions. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. Most of these changes will be minor and we will advise you of them at the earliest possible date. Never miss a flight (deal) again The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. We thought so! If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. accounting for a significant proportion of the package. As a student, I bought a ticket from the student universe website. Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. You can view any fees associated with canceling your ticket under the My Trips section of your account. When you Log in or Sign up, ensure you do so with the traveler's info. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. Am I eligible to purchase a ticket? We also do not offer any compensation if another customer books the same itinerary as you at a lower price. Telephone calls to or from any of our consultants may be recorded for training purposes. comments . By making the reservation with a credit/debit card, you authorize us to make a charge against that card. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. You will need to input your traveling companions' details before entering your credit card information. We know, its very confusing! Transport and accommodation providers have differing cancellation policies and rules. If you would like us to petition to the airline for a special request, we will advocate on your behalf. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. You will be given immediate feedback on whether the code worked and if not, why. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. If your airline does appear to . We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. That depends on the airline policy. Sometimes airlines provide us with fares they do not want displayed to the general public. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. Travel documents cannot be transferred to another person to use. At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). Yes! We may correct any pricing errors on our website at any time. Please ensure you read the credit details and then give us a call when youre ready to book. That page has the latest coupons, promo codes and deals etc. The tuition rate in force for all programs is based either on program or modality. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. Occasionally a travel service provider may have to make changes to your original booking. Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. Please be respectful of our time and other people who need help too and just message us once. How do I book seat assignments and meal requests? Details of these rights are published at EU airports and are also available from your airline. Please understand we are working as hard as we can to help everyone. Student hotels & hostels How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. We will message those requirements to you (if there are any) prior to you making any purchase. Transport and accommodation providers have differing cancellation policies and rules. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. Travel insurance is also recommended by the Foreign and Commonwealth Office. StudentUniverse UK has got you covered. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. No, all flights are non-transferable and cannot be used by anyone other than the ticket holder. For any fare we advertise, we first check to make sure there are some available seats. Please check your airline's policy. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. StudentUniverse is on a mission to make global experiences possible. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. All rights reserved. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. We will advise you of the amount of the deposit and date for final payment at the time of your booking. Most of our deals are available to be purchased online. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. This means different things depending on the airline, but for most major airlines at this point it means we can cancel your current flight and provide a future travel credit equal to the remaining value of your ticket. Any booking you make will be with the relevant travel service provider and not StudentUniverse. We will be fully responsible for the proper performance of the package as a whole. Your order constitutes an offer to buy a product. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. It is entirely at the airline's discretion to provide you with a seat on a later flight. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. We believe that travel is essential to a modern education and that students return enlightened and inspired. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. A flight disappearing from your account typically means that the airline has cancelled it. Most Popular. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. Sign up. Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015. A refund must never exceed the original payment amount. No need to worry, your credit will still live in My Wallet. We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. You also can't split it between multiple flights. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Travelers are responsible for ensuring that they have all necessary travel documents and visas. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. Student universe uses tripmate for their insurance policies and they're a complete scam. These policies and rules are binding on you, so be sure to review them before purchase. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. For your protection, we recommend that you purchase trip cancellation and travel accident protection. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. At the time, most countries haven't announced a vaccination requirement. Some tickets also may have multiple airlines. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. Where the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 ("Package Travel Regulations") you will benefit from all EU rights applying to packages. No compensation is payable in respect of minor changes. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. Please refer to your airlines policy for more details on when your credit has to be used by. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. Some countries also require a machine-readable passport and/or unstamped available pages. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against StudentUniverse. Please contact us to see if your booking qualifies. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. Take advantage of our promo codes and special offers to save even more. And ICYMI, you dont have to be a student to book on StudentUniverse! If you want to cancel or change your flight and you know and agree to your airline's policy, you can do so yourself by going to the "My Trips" page and following the prompts. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Call us when youre ready to rebook and we can help you use credit. Baggage is entirely at owner's risk. All refunds will be delayed until the situation stabilizes. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. Second, they do not specify the baggage allowance on their e-ticket. Most airlines are not offering full refunds at this point, except in very specific circumstances. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Change penalties will be listed underneath your itinerary under 'Change & Cancel.'. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund.
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