Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. I agree. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. Did you think about anybody besides yourself? View StubHub Refund Policy. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. Many events this past month were canceled. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? Their tech team looking into it or b.) The potential loss of revenue facing Live. Or am I screwed. The 3 tickets totaled close to $600. and did I get a refund?!? I went to Barclays Center for the Chris Brown Party Tour yesterday. Now you gave them no time to sell again. For most current purchase, the tickets were not actually available. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. asks for a code, which i put in, says incorrect code(which came from them). follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). Use of this website signifies your agreement to our. Certainly they can see that my ticket barcode was not scanned somehow. No Wonder I See Horrible Complaints. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! I lost my tickets. Decide on a ticket price and how you will be repaid. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. I have been trying to reach y'all about a refund. Make the best possible case for yourself. This settlement ensures that consumers will receive the refunds that they are entitled to.. No where did it say there is 15% charge. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. I hope we can get refunded. I agree I do not like their return policy. Subscribe for full access to The Hollywood Reporter. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. The cookie is used to store the user consent for the cookies in the category "Other. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. I WILL NEVER USE STUB HUB EVER AGAIN. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. Also, awfully bold of them to assume I would want to purchase through them again. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. IndustryLegalTop Story I wish I had read this before buying. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Crooks. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . Have you made a mistake by purchasing an excessive number of tickets? We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. Overall awful experience with only one of four tickets received for $500. totalling almost 900.00 in the middle of the night. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. I purchased a Citi field parking pass for Mets opening day. Customer service will only take calls for ppl with event in the next 24 hours. LAST time I purchase tickets through StubHub. I tried transferring through Wells Fargo and they didn't let me transfer. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. StubHub won't refund my money. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. I am quite dissappointed. Was there fraudulent activity with my tickets ? BEN: STUBHUBS FAN PROTECT ERIN T PROMISED FULL REFUNDS -- GUARANTEE PROMISED FULL REFUNDS IF THERE EVENTS WERE CANCELED. THE ATTORNEY GENERAL SAYS ANYONE AFFE. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. People have to make mistakes all the time and this was a mistake. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. The suit explains how StubHub has changed its. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. Never use stubhub again. The 4 tickets were then sold to 2 customers. It is taking Stubhub about 120 days to process refunds. I want a full refund as we lost jobs and need that money. When you mess up, that's your problem not stubhubs and not the original sellers. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. FRACK! At NO stage did they advertise this game as a TBA or TBC date and time. i am not interested in a credit that expires so therefore am requesting my full refund. I notified a chat type person immediately to tell her I made a mistake. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? Read the full policy. Will I be able to get a refund . StubHub changed its fine print on March 25, offering most customers just a credit. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. Furthermore, If you have any questions, please do not hesitate to contact us. Thank you f***ers! As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. Current Ticket Policies: Subject to Change*. Donno what to do. This is the most crooked company I've ever dealt with. What about Canada? Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. They had me wait 3 hours to tell me to go scratch. But you money hungry corporates line your pockets and just go on like we owed that money to you. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. Save my name, email, and website in this browser for the next time I comment. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . We lost the concert for that. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. Horrible company. what should I do? OK, I think this show has been rescheduled to September 7, 2022. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. You still ended up with my money, and I never received any value for that. And if you work in corporate you know that everyone has a boss except the CEO. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . Just bought tickets. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? Stub hub fraud.. StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Select the ticket group you'd like to sell. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. Obviously the concert was canceled and I would like my money refunded. There were two artists scheduled to perform. Hi Joan. They charged my account even after I transaction. Overcharged. That's why they have a return policy. Managing your orders 43. It means they ripped me off, I guess. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. Following backlash from customers, the ticketing company responded in a statement this week. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. It does not store any personal data. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. This cookie is set by GDPR Cookie Consent plugin. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. i am not interested in a credit that expires so therefore am requesting my full refund. Keep asking to speak to someone higher! Outside of the US and Canada, fans are defaulted to a refund. If it is postponed/rescheduled, the tickets are still valid. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. 2. Then over night, we lost our jobs and the shows were all cancelled. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. These people are entitled to their money back. They were for the correct date and time ? We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. A total ripoff! This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. Its a bull. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. What is your rescheduled or postponed event policy? It's not fair to the seller or stubhub. As pointed out by @don_shano, this is. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! I WANT MY MONEY BACK!!!! I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. Copyright 2012 - 2023, ReturnsAndRefunds.com. Never use stubhub again. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. I wish I found this website earlier. We are changing the way you register and sign-in to the StubHub Community. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. If any of these tragic events occur, you will be eligible for a refund. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. Honor yours. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. I was able to receive a refund but we all know that does not help. Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. Nobody will know until game day. These people are entitled to their money back.". I purchased tickets on their mobile app for a college basketball game. a cash refund, but that cash refunds remained the default. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. All of our tickets were void, fakes, frauds. Site says venue will honor original ticket but when i click on view tickets nothing there! As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. There were several other people at the event that had the same problem.
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