Thank you, JW. Accounts that are inactive for six months . Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. Accounts that are inactive for six months are deleted automatically. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter 25-08-2021 Last Thursday, I stopped receiving email from my @btinternet.com account. Gmail and Outlook are two of the most popular. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Go back to: Email help. BT L1 agent wasn't able to resolve and it has been passed to their email support team. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. Thanks for the suggestion. 6h21. What can we help with? All postings and use of the content on this site are subject to the. BT Email - best practices for postmasters and senders of email. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. - We do not send parcels to PO BOX addresses. Apple disclaims any and all liability for the acts, I have cleared cache and data. 19-12-2022 Go through and update your details for each one with your new email address. What does this mean? I know that I haven't received most of the emails sent from btinternet.com addresses at all. 26-08-2021 Can I move my BT Email address to another account? Our standard shipping option is via Royal Mail airmail. @stevebrass Thanks, but same result as before. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. on Why? 23-04-2021 [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. Have you had the chance to try the steps in the article below? Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. MisterW, bobpullen. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. Emails from btinternet.com addresses not received. I also feel slightly better I am not alone. Something went wrong. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. It takes a while to get a reply from the Postmaster but they will respond. This amount is subject to change until you make payment. Delays in Emails being delivered can arise from a multitude of reasons. That helps us fund This Is Money, and keep it free to use. We receive the following message when we try to send from our Mac. It is very annoying, I hope you guys reach me out soon. Townman, Gandalf. omissions and conduct of any third parties in connection with or related to your use of the site. 23-04-2021 We have received reports that emails to btinternet.comemail addresses are being blocked. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. I can send & receive on my work email account using the Outlook app. It might be worth changing your SMTP port to see if that helps. If not, how do we get a moderator involved? I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. 13h52. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. Thanks btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. BT internet email problem Hi. on Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". Rachel Rickard Straus, Financial Mail On Sunday
Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. This site contains user submitted content, comments and opinions and is for informational purposes Delays in Emails being delivered can arise from a multitude of reasons. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. We always endeavour to grade correctly and. 26-08-2021 on After 3 years, then-current everyday prices for all services apply. The other two people that are having the same problem are using Samsungs, but haven't said which model. I then asked them to login to BT webmail and send me another email and that one came through straight away. Oops. Doing so can save hundreds of pounds. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. By posting your comment you agree to the house rules, The comments below have not been moderated, By
ask a new question. This is NOT 'A solution'. on 19-12-2022 So, I did checked around it seems that smtp is not working. Then power on the phone and iPad and tell me if it still has the problem. All other emails to other systems have no issues. 13h18. This amount includes applicable customs duties, taxes, brokerage and other fees. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. Thanks for your reply, Townman and thanks to Anne too. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. We have received reports that emails to btinternet.com email addresses are being blocked. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. 16:52 EST 04 Mar 2023 There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Has anyone experienced this problem. I've got a "failed delivery message". I can send test messages to my iCloud e-mail but not other addresses. Will post any update that I get. View cart for details. 17h25. on I feel there is something going between Google and Apple. 14-07-2019 It's very annoying and slightly weird. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. 11h05. - edited I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. 10-07-2019 only. If everything works fine in webmail, you may need to check your program settings. There'll likely be four of these, two from BT servers and two from Plusnet servers.
This morning I clicked on the email icon on my phone and was again asked to login. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. 16h05. After 6 mos., if selected you will be billed $10.99/mo. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). You can link any BT email address to another broadband or Premium email billing account. However, give yourself enough time to smoothly switch over and you may find it is worth your while. - last edited on 5) Set up an auto-responder message on your old email address. 23-04-2021 You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. 19h39. 8h29. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Many customers find the BT community forum is a great way of getting help. Many have had the same address since they first went online many years ago. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. If that doesn't fix the problem, see the next section. The article below can help if you do not have any other user account to test with. Has anyone else encountered this and found a solution ? Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. Sending or receiving email. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. on My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. If not, how do we get a moderator involved? I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. provided; every potential issue may involve several factors not detailed in the conversations ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. We repeated the test and the same thing happened. on Various errors messages. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. None of the posts I have seen are the same as my problem however. I consistently receive this warning: whenever I try. 14-07-2019 15h04. At my age, I just don't have the energy to set up a new email address and tell everyone.'. In my view, the Postmaster group are doing it the wrong way round. It's not just that there has been a delay. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. Switching email address if you have never done so before can feel like a daunting task. on 11-07-2019 The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. Apple may provide or recommend responses as a possible solution based on the information This isn't just a small delay. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. Neither of these has solved my problem. Anyone else experiencing the same issues? Maybe that's the issue, although there has been no problem up until yesterday. 9h25 Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. Using webmail? Policies vary between broadband providers. ), on If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. 1) Set up an email address with a free service. Last week I phones an advisor with a somewhat similar response. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. The whole ISP domain is blocked. any proposed solutions on the community forums. I am using the Outlook app on a Samsung phone. Today all of our emails addresses would receive, but not send. Sky allows former customers to keep their email account free of charge and indefinitely. Also, the web interface seems to be working just fine. 10-07-2019 on 18h40. I've got a "failed delivery message". As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. BT are blocking the complete domain which the sender is sending from. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. Refunds. My email is not sending from my iMac (iCloud). I have a recent problem with my email service. It's good (???) My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. on 15h27, on Any suggestions please, User profile for user: It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). 14-07-2019 Dave Bradford would love to ditch Virgin Media and get a new broadband provider. , updated What does this mean? 26-08-2021 6) Make a list of all of the accounts and logins that are linked to your old email address. This sounds fiddly, but isn't necessarily. 10h38 I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. Below is an article to help guide you through the process. We do not allow any commercial relationship to affect our editorial independence.
on I've rebooted twice and reinstalled Office 365 without success. Go back to . A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. We do not write articles to promote products. (The fix did not work until I had quit Mail and relaunched it. I have a group of 14 people set up under Outlook 365. 20h33 23-04-2021 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I cannot find an obvious way of asking bt about this! Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". BT allows former customers to access a basic form of their email account for free. They also sent a test email from a PC using an outlook client and that didn't come through either. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". on The account I am using is Gmail (the google mail). 09-07-2019 I installed the outlook App on my iPad and it works perfectly I'm afraid. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine.
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